Frequently Asked Questions
Everything you need to know about your Prato Footwear experience.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Since our footwear follows standard European sizing, we recommend measuring your foot length in centimeters and comparing it to our chart for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. If the fit isn't perfect, you can initiate an exchange or a full refund through our online returns portal.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range between 7-14 business days.
What materials are used in Prato Footwear?
We pride ourselves on using premium materials, including top-grain Italian leather, sustainable organic cotton, and high-durability recycled rubber soles to ensure both luxury and longevity.
Do you offer international shipping?
Yes, Prato Footwear ships to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout based on your delivery address.
How should I care for my leather shoes?
To maintain the quality of your shoes, we recommend using a damp cloth for cleaning, followed by a high-quality leather conditioner every few months. Always store them in a cool, dry place away from direct sunlight.